Situation
Prior to launching a government-wide delivery services management program, the federal government did not leverage its purchasing volume, and had minimal insight into its shipping patterns. As a result, the government was overpaying for services it bought, and in many cases was not buying the right service for their needs. Censeo’s client agency was charged with running the program and lowering the Total Cost of Ownership through the evaluation and restructuring of services.
Approach
Censeo supported the client through three generations of its government-wide delivery services program, building on previous successes each time. Through Censeo’s Strategic Sourcing process, the team helped GSA understand the complex dynamics of the delivery services market. Censeo then supported the development of strategies to lower costs, improve vendor performance, and empower users make more informed decisions.