Situation
The client, a major federal department, recently refreshed its strategic plan. It is an ambitious one, focused on expanding the department’s customer reach by 100X in number. At the time of this engagement, leadership also wanted to instill a culture of change and innovation in the heart of the department, enabling its people to continuously learn, improve and ultimately better serve their customers. Censeo was brought in to help design and implement a new organizational structure that enables the department to deliver its bold strategy.
Approach
Taking a top-down design approach, Censeo worked with department leadership to define a conceptual blueprint that described the department’s organizational mission, core competencies and shared values. From these discussions, we helped leadership describe a select number of organizational imperatives. Examples included: demonstrating measurable impact on customers, being quick to act on new program opportunities, minimizing barriers between team members, and supporting employees’ skill development. Through a series of workshops, Censeo facilitated an evaluation of different organizational models to determine what would work best for the department to meet these imperatives.