This was a major accomplishment for the Agency. To the best of my knowledge, our project was the first time we have performed a resizing of operations in several decades. Your data and analysis were instrumental in making the case inside and outside the agency. – Senior Department Leader
Situation
A team within a large federal agency was operating under an outdated organizational model, adopted several decades earlier. Facing industry changes and budgetary pressures, agency management wanted to modernize the operating model by conducting a full organizational assessment of the team distributed across the U.S. They also wanted to determine if resources were being used in an efficient manner and if the resources were aligned with the agency’s mission and policy priorities. This effort was part of a broader initiative to streamline operations, increase efficiencies, and more effectively deploy the agency’s assets and serve their constituents.
Approach
Censeo’s framework for assessing the organization was to:
- Comprehensively document the current state of organization, activities, processes, expenses, business support, and organizational effectiveness;
- Develop a detailed future state recommendation; and
- Support stakeholder engagement during the initial implementation and adoption of the future state recommendation.
During this process, Censeo engaged more than 160 stakeholders, visited a majority of the agency’s sites across the U.S., surveyed the entire organization’s personnel, and performed rigorous data analysis to capture input during the strategy development process.